Delete your account and data

You can request deletion of your AeroWell account and associated cloud data at any time. Local information on a device must also be removed from that device.

Request cloud-account deletion

1. Email support@aerowell.app from the email address used for AeroWell.
2. Use the subject “Delete my AeroWell account.”
3. We may ask you to verify control of the account before deletion.
4. We will confirm when deletion is complete, normally within 30 days of verification.

What will be deleted

• Your Firebase authentication account and associated authentication identifier.
• Supported recovery information stored against your account in AeroWell's cloud database.
• Support records that are no longer needed to document completion of the request.

What may be retained

Minimal records may be retained where required for security, fraud prevention, legal compliance or proof that a deletion request was completed. These records are restricted and removed when no longer necessary.

Remove information stored on your device

• Use “Leave pilot and remove local pilot data” to remove the participant profile, feedback, sleepiness and attention-check records.
• Clear AeroWell's app data or uninstall the app to remove remaining local preferences and history from that device.
• If using the web version, clear site data for AeroWell in the browser.

Questions

See the privacy policy or contact support@aerowell.app.