AeroWell support
Tell us what happened, which device you are using and the app version if visible. Do not include passwords, medical records, passenger information or confidential employer data.
Common questions
Is AeroWell a medical or fitness-for-duty tool?
No. AeroWell is a personal wellness tool. Use official fatigue-reporting procedures and professional medical advice where relevant.
Why did my history disappear?
Some information is stored only on the current device. Clearing browser/app storage, uninstalling the app or changing devices can remove local records. Signed-in cloud synchronisation may cover only supported recovery information.
Does AeroWell read my wearable automatically?
No. Direct Apple Health, Health Connect and wearable integrations are planned but not currently available.
Who can see pilot information?
The prototype stores the participant profile and pilot check-ins locally. Employers and airlines do not receive access. Information leaves the device only when you deliberately copy or share an export or contact support.
How do I report a security concern?
Email support@aerowell.app with “Security report” in the subject. Do not include exploit details in a public post.
Data and account help
For access, correction, export or privacy requests, email support from the address connected to your AeroWell account. For deletion, use the dedicated instructions below.