Privacy policy

Effective 27 August 2026 · Last updated 27 August 2026

AeroWell is designed as a private wellness tool. Most pilot and trend information is stored on your device. When you sign in, limited account and recovery information may be synchronised through Firebase so it is available to you.

Who controls your information

AeroWell is the controller for information processed through the app. Privacy questions and requests can be sent to support@aerowell.app.

Information we process

• Account information: email address, authentication identifier and sign-in status when you create or use an account.
• Recovery inputs: information you choose to enter, such as sleep, workload, travel context, subjective wellbeing and daily recovery actions.
• Recovery outputs: readiness estimates, confidence context and history generated from your inputs.
• Private pilot records: an on-device participant code, consent status, feedback, sleepiness check-ins and aggregate attention-check results.
• Technical information: limited device, network and diagnostic information processed by Firebase and platform providers to authenticate users, secure the service and diagnose failures.

AeroWell does not currently import Apple Health, Health Connect or wearable data directly. Those integrations are planned features and will require separate, explicit permission if introduced.

How we use information

• Provide sign-in, local storage and optional private cloud synchronisation.
• Calculate and display personal wellness estimates and trends.
• Remember your preferences and recovery actions.
• Protect the service, investigate faults and respond to support requests.
• Improve the voluntary pilot using feedback you deliberately choose to share.

Where information is stored

Recovery and pilot information is stored locally using the app's device storage. If you are signed in and cloud synchronisation is available, current recovery information may also be stored in Google Firebase services. Firebase may process information in multiple regions under Google's service terms and safeguards.

Pilot sleepiness and attention-check history is designed to remain on the device and is excluded from the anonymised pilot export. The app does not provide employers or airlines with access.

Sharing

We do not sell personal information or use it for third-party advertising. Information is shared only with service providers needed to operate the app, such as Google Firebase, or where legally required. A user-initiated export is shared only where the user chooses to copy or send it.

Retention and deletion

Local history is retained within the limits shown in the app and can be removed by using the relevant controls, leaving the pilot, clearing app data or uninstalling the app. Cloud account information is retained while the account is active and for a limited period needed to complete deletion, security and legal obligations.

To request account and cloud-data deletion, follow the steps on the account deletion page. Verified requests are normally completed within 30 days.

Your choices and rights

Depending on where you live, you may have rights to access, correct, export, restrict or delete personal information, and to object to or withdraw consent from certain processing. Contact us to exercise these rights. You may also complain to your local data-protection authority; in Portugal this is the Comissão Nacional de Proteção de Dados.

Children

AeroWell is intended for adults and is not directed to children under 16. We do not knowingly collect children's personal information.

Security

We use platform security, authenticated access and data-minimisation practices. No system can guarantee absolute security, so do not enter information you do not want stored on your device or synchronised to your account.

Changes

We may update this policy as the app changes. Material updates will be shown through the app or website and the date above will be revised.